Installer Errors

Installer errors may be caused by any of the following:

  • Software files downloaded from the Internet are not complete.
  • Downloaded software files have been modified from the original version.
  • Your PC is infected with a virus.
  • Physical media being used to install the program is damaged.
  • Required hardware (For example, HDD or CD/DVD drive) is malfunctioning.

If you're receiving an error telling you that the installer integrity check has failed, or other errors about the installer then please try the following solutions:

Workaround Solution
Although it is not recommended, you may try to run the installer even if it is corrupt by bypassing the corruption test. To do this, perform the following steps:

  1. Open Command Prompt window.
  1. Drag your installer file into this window.
  1. Press the space key once and type /NCRC and then press Enter.

If that doesn't work, try doing the following:
Note: Try to install your software after each step.

  • Delete the cache of your Web browser. To do this, in the Microsoft Internet Explorer 7 window, open Tools menu and then select Delete Browsing History….Next, click the Delete All button and also select the check box in the confirmation box that is displayed. Finally, click Yes to completely clear the browser cache.
  • If the name of the downloaded installer files comprises multiple words, rename it to have only one word, for example SoftwareNameInstaller.exe.
  • Update your antivirus program.
  • Disable your antivirus program and any download accelerator tool on your computer, before performing the download.
  • In case you have nVidia firewall installed on your computer, uninstall it and then try to download your software installer again. To completely remove the firewall, you may use a good third-party program uninstaller, such as Perfect Uninstaller. Also, you may follow up the removal process with a registry cleanup using a reliable tool, such as RegServe.
  • Use hard disk tools, such as Error Checker, chkdsk, or scan disk to scan and repair any problems with your hard disk.
  • Thoroughly scan your PC for possible virus or spyware infections.

If none of the above help, please let us know by submitting a support ticket and we'll do what we can to assist you further.


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