Important note:
Please be aware that Thomas Was Alone currently has compatibility issues with Android devices on 7.0 or higher. Users on this version of the OS will likely experience a crash to the home screen when attempting to run the app.
We are currently working on a fix for this. However, if you'd prefer not to wait and want a refund please contact us with your Order Number. This is emailed to you as a receipt or you can find it by logging into your account at payments.google.com.
We're sorry to hear that you're experiencing issues with Thomas Was Alone!
Updating Android
Please make sure you're running the latest version of Android - to do this:
To check for and install available Android updates:
- Open your device's Settings app
- You'll usually find this at the very bottom of the main Settings screen, under System
- Scroll to the bottom and tap About phone or About tablet > System updates
- Tap Check for update. If an update is available, tap Download
Updating the Thomas Was Alone App on Google Play
To update apps individually or in bulk using the Google Play Store app on your mobile device:
- Open the Google Play Store app
- Tap Menu then head to My apps & games
- Apps with an update available updates are labelled Update
- Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update
Troubleshooting
Do you have issues running any other games or applications too? It may help to ensure that the only demanding application your device is running is Thomas was Alone, close any other non-essential applications down.
Firstly, it might help to clear out cache data and long running processes by performing a hard reset or potentially clearing out your device's cache. To do this:
- Go to Settings
- The Application Manager
- Find Thomas was Alone
- Then Storage
- Hit the clear data and clear cache buttons
Secondly, uninstalling and reinstalling the game might help, there could have been a problem with data corruption in the download process.
To uninstall an application purchased or otherwise installed from the Google Play Store simply do the following:
- Open your device's Settings app
- Tap Apps or Application manager
- Tap the app you want to uninstall - in this case Thomas was Alone. You may need to scroll to find the app.
- Tap Uninstall or Disable
To reinstall a previously purchased app
- Open the Google Play Store app
- Touch Menu > My Apps and games > All
- Touch the app you want to reinstall.
- Touch Install or Enable.
If you still need assistance please click the 'submit a request' button found at the top right of the screen. Please be sure to include the make/model of your device as well as the version of Android you are using.